FAQs

Changex is a registered exchange that offers crypto-to-crypto and crypto-to-fiat exchange services and wallet services.

Provide a working email address;

Be at least 18 years old.

In case you don’t see an email with an activation link in your inbox after registration, please do the following:

Check your spam box;

Check whether Changex is not blacklisted;

Make sure you have registered with the correct email.

If you have done the checking and still haven’t found the email in your inbox, please contact us at [email protected]

 

Our KYC (Know Your Customer) verification process is simple and takes only a few minutes. Go to the verification page to start the process.

Make sure the photo is in the focus of the camera and there are no light reflections. All four corners of the ID card/passport should be visible.

Make sure your ID/Passport is not expired.

If your KYC gets rejected, please contact [email protected] for more information about your verification.

Verification on Changex normally takes under 10 minutes. For compliance purposes, you must pass ID verification before you can use Changex funding options and execute trades.

Once you complete your verification, your current details will be available on your KYC page. If any of your details change (such as family name, address, occupation), please contact [email protected] within 7 days of the change.

You can turn on your 2-Factor Authenticator from your personal account data page on our website.

The system works with the Google Authenticator app, which you need to download on your phone from the Google Play Store or Apple Store.

If you want to sync Google authenticator with your account in Changex, you will need to set up Google Authenticator on the smartphone first. The whole process of setting up the app and the Google account is mentioned below. Follow the steps carefully.

Step 1: First of all, download and install the ‘Google Authenticator application. It is available on the Play Store for Android devices and also on the App Store for IOS devices. The app is completely free.

Step 2: Now, keep the app open and open Changex on your desktop browser. Click the button "Activate" and a QR code will appear. Scan the QR code with your newly downloaded app Google Authenticator and continue to the next step to verify it. Optionally you can input the setup key manually.

Step 3: Click the + button to add the account in Changex you have created and scan the QR code. You will see the account will appear inside the app.

Step 4: Next time you enter Changex, the system will ask you for a 2FA code, please open the app and enter the code you see generated inside. The codes are changing every minute for better security.

The 2FA code is also necessary for other operations in Changex. Keep your phone close when you decide to use the platform.

When large-scale password breaches happen — and they happen a lot — credentials are often sold and swapped in online marketplaces and hacking forums. Some attackers break into accounts for entertainment, and some, for a payday.

To open a Corporate Account you need to provide specific information and documentation on your company. Please check out our Corporate Account page and contact us at [email protected].

 

If you wish to deactivate your account, no matter what the reasons, please contact us at [email protected]

You can see your fiat and crypto balances on the Flexible Wallet page. From there, you can also deposit and withdraw funds. Your “Available Balance” shows the funds you can currently use.

Go to Market, then choose the cryptocurrency you wish to trade, and click on the button “Trade”. After that click on the buy or sell section and enter the desired amount and click the buy/sell button. Your order will be processed at the exact rate at which you confirmed it, and your available balances - updated accordingly.

The order will take a few minutes to be processed. The process is automatic and does not require human manual actions.

You can change your password through your profile settings. (Your password must be at least 8 characters long and must contain at least one upper and lower case letter, number, and special character – for example: $, #, @, !, %, ^, &, *, ), (  )

If you don't find answers here, you can contact us at [email protected], we are always there to help you.

Fiat Funding - Bank transfer (SEPA)

You can deposit, withdraw, and trade on Changex with EUR. We currently only support Bank transfers (SEPA - Single Euro Payments Area), but we are working hard to bring you additional funding options.

The SEPA region consists of 36 European countries, including several countries which are not part of the euro area or the European Union.

SEPA countries list:

Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, United Kingdom, Vatican City State.

Log in to your verified Changex account.

Go to "Flexible Wallet".

To the right of your EUR balance, choose Deposit from the "Actions" plus button (+).

Choose the BANK Transfer payment method.

Use the bank details to send us the deposit from your e-banking. Especially important is the Payment Description (unique for each customer) because this is the number we use to connect the deposit in the bank with your account.

Transfer the amount of money you would like to have in Changex through your BANK.

 

Deposits via SEPA usually take 0-5 working days to get credited to your Changex account.

Log in to your verified Changex account.

Go to "Flexible Wallet".

To the right of your EUR balance, choose to Withdraw from the "Actions" minus button (-)

In order to withdraw money to a personal account, you need to have the 2-factor authenticator activated. Enter the 2FA Code.

A window will appear where you need to enter your IBAN and the amount you would like to withdraw, enter the "Submit" button.

Important: The recipient's IBAN must be under your name.

Withdrawals via SEPA usually take 0-5 working days.

To check out our fiat funding limits, visit our Fee Schedule page.

You can see all available cryptocurrencies on the Market page.

 

Log in to your verified Changex account.

Go to "Flexible Wallet".

To the right of your crypto balance, choose Deposit from the "Actions" plus button (+)

Enter the amount you would like to deposit and confirm the transaction.

You need to have your 2-Factor Authenticator activated and enter the code.

Copy the deposit address into your wallet or scan the QR code and send the desired amount in crypto.

Log in to your verified Changex account.

Go to "Flexible Wallet".

To the right of your crypto balance, choose to Withdraw from the "Actions" minus button (-)

You need to have your 2-Factor Authenticator activated and enter the code.

Enter the amount you would like to withdraw and your wallet address. Confirm the transaction.

 

To see crypto funding limits, visit our Fee Schedule page.